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Questions & Answers

My Account

  • What is the sign-up fee?
  • Upon registration, you will be charged a one-time sign-up fee of £5.00 which you can pay via PayPal, Credit Card and/or InterPay. Your account will be ready to use immediately.
  • Can I use my UKAddress.com account to make purchases from U.K. companies that won’t ship to a P.O. Box?
  • Yes. Unlike other package forwarding companies, we offer you a physical address instead of a P.O. Box. You will be given an individual suite number at our facility’s physical address for your exclusive use.
  • After signing up for an account, how soon can I begin using my new U.K. shipping address?
  • After registration, you can immediately begin shipping to your UK address. However, we will be unable to forward your packages until your account has been verified, which may take several business days depending on your credit card or banking institution. Make sure you complete the verification process to avoid interruptions in your service.
  • Is your service available worldwide?
  • For a complete list of the countries we serve, please review our registration form. If your country is not listed on our website, please send us an e-mail to discuss how we can serve your needs.
  • How do I manage my orders?
  • After the quick and easy sign-up process, you will be able to instantly log into your personal account where you can input your incoming orders to your new UK address, review your orders currently at our facility, track your orders shipped from our facility, manage your addresses and payment methods, and much more.
  • Why did I receive an email from UKAddress.com?
  • If you received an email from UKAddress.com you have entered your email address on our website and given us consent to email you regarding special offers we have available. If you no longer wish to receive promotional emails please unsubscribe by selecting the “unsubscribe” link on the email you received.
  • I unsubscribed but I’m still receiving emails from UKAddress.com
  • Although you have unsubscribed from receiving promotional emails you will still receive emails regarding your account or order. To have an account with UKAddress.com we do require a valid email address on file. If you would like to deactivate your account please contact us

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